If you are not completely satisfied with your order or have found a fault with your purchase, you may request a refund or exchange. Please see both policies below or click the request return button to submit your return request.

Refund Policy:

If you receive your order and decide that your item:

• Doesn't suit you

• Is not exactly what you expected

• Or you've just changed your mind

You can return any unwanted items to us for a refund within 14 days of the purchase date on the invoice. Refunds will only be accepted for purchases of full price items - sale or discounted items are not eligible for refund.

Products marked as 'Last Chance' are our last remaining sizes in selected styles and are heavily discounted. As such, we are unable to offer any returns on these items. Exchanges will only be accepted for alternative sizes in the same style where available (replacement item shipping at customer's expense). 

If you wish to request a refund, please follow these steps:

1. Please ensure that the product is in its original condition, and is unworn, unwashed, and has the tags attached. Please note, items that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.

2. Complete the return form by clicking:

3. Please wait for us to contact you via email or phone with instructions for sending back your items.

Please note:

• Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. Lexi Australia Pty Ltd takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.

• All returns will be processed within five to seven business days of Lexi receiving your parcel.

• Please note Lexi is not able to refund sale items.

• Refunds will only be issued on sale items if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged. Please see below for further details regarding refunds and faulty items.

Exchange Policy:

If you're not completely satisfied with your purchase, it may be exchanged for another item of equal or lesser value or Lexi credit, within 14 days of the purchase date on the invoice. Please follow these steps:

1. Please ensure that the product is in its original condition, and is unworn, unwashed, and has the tags attached. Please note, items that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.

2. Complete the return form by clicking:

3. Please wait for us to contact you via email or phone with instructions for sending back your items
.

Please note: 

• Your item can only be exchanged for another item of equal or lesser value.

• We will try our best to fill your request, but unfortunately we can't guarantee that the item you are after will be in stock.

• If your item is unavailable, or your requested exchange is less than the cost of your original item, we will automatically issue you with Lexi credit that can be used to buy something else. Credit will be valid for 3 years so you have plenty of time to find something you like!

• Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. Lexi Australia Pty Ltd takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.

• Shipping of the exchanged item will be at the customers expense and must be paid prior to despatch.

• All exchanges will be processed within five to seven business days of receiving your parcel.

Faulty or Damaged Items

All of our products are checked carefully during manufacture and again before being shipped, however it is possible that a fault will slip through. If you receive your package and the item has arrived broken, damaged, or has a manufacturing fault, please complete the return request form by clicking below making sure you select damaged or faulty item.

If your item has been deemed faulty you may choose to receive a refund or you may exchange the item for another of equal or lesser value.