Returns and Exchanges

If you are not completely satisfied with your order or have found a fault with your purchase, you may request a refund or exchange. Please see both policies below.

Refund Policy:

If you receive your order and decide that your item:

        • Doesn't suit you
        • Is not exactly what you expected
        • Or you've just changed your mind

    You can return any unwanted items to us for a refund within 14 days of the purchase date on the invoice. Refunds will only be accepted for purchases of full price items - sale or discounted items are not eligible for refund.

     

    If you wish to request a refund, please follow these steps:

    1. Please ensure that the product is in its original condition, and is unworn, unwashed, and has the tags attached. Please note, items that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.

    2. Complete the return form at http://lexiclothing.com.au/pages/return-form.

    3. Please wait for us to contact you via email or phone before you send your item back to us.

    4. Once we have contacted you and approved the return, please post the items back to Lexi Clothing at the address we provide you.

        • Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. Lexi Clothing takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
        • Products returned to Lexi Clothing for exchange a second time will be subject to a $10 shipping fee.
        • All returns will be processed within five to seven business days of receiving your parcel.
        • Please note Lexi is not able to refund sale items.
        • Refunds will only be issued on sale items if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged. Please see below for further details regarding refunds and faulty items.
    Exchange Policy:

    If you're not completely satisfied with your purchase, it may be exchanged for another item of equal or lesser value or Lexi credit, within 14 days of the purchase date on the invoice. Please follow these steps:

      1. Please ensure that the product is in its original condition, and is unworn, unwashed, and has the tags attached. Please note, items that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.

      2. Complete the return form at http://lexiclothing.com.au/pages/return-form.

          • Make sure you let us know which style or size you would like to exchange the item for. Please note, your item can only be exchanged for another item of equal or lesser value.
          • We will try our best to fill your request, but unfortunately we can't guarantee that the item you are after will be in stock.
          • If your item is unavailable, or your requested exchange is less than the cost of your original item, we will automatically issue you with Lexi credit that can be used to buy something else either online or in store. Credit will be valid for 12 months so you have plenty of time to find something you like!

      3. Please wait for us to contact you via email or phone before you send your item back to us.

      4. Once we have contacted you and approved the return, please post the items back to Lexi Clothing at the address we provide you.

          • Return shipping is the responsibility of the customer. Return shipping must be prepaid and use a registered or traceable method to ensure safe and documented delivery. Lexi Clothing takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
          • Products returned to Lexi Clothing for exchange a second time will be subject to a $10 shipping fee.
          • All returns will be processed within five to seven business days of receiving your parcel.
      Faulty or Damaged Items

      All of our products are checked carefully during manufacture and again before being shipped, however it is possible that a fault will slip through. If you receive your package and the item has arrived broken, damaged, or has a manufacturers fault, please contact us on returns@lexiclothing.com.au and we'll arrange to have the item returned to us free of charge.

      If your item has been deemed faulty you may choose to receive a refund or you may exchange the item for another of equal or lesser value.