The default currency displayed is in AUD, however the site will attempt to automatically switch to your local currency. You can also select your local currency by using the drop down currency selector at the bottom of the screen or in the menu bar.
Discount codes are not automatic and must be applied manually by the customer at the checkout page to be valid. If you obtain a discount code as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page. Please note, all discount codes will have an expiry date - if the promotion has ended, your code will not be valid.
All promotional flash sales run through our website are automatically applied at checkout, a discount code will not need to be entered.
Only items included in the promotional flash sale will reflect the discount offered - if you are not seeing a discount reflected at checkout, this is likely because the item(s) you have in your cart are not applicable to the sale, or the promotion has ended.
For further assistance, please contact our Customer Care Team using the contact us page.
Unfortunately the checkout only allows for one discount code to be used per order. We recommend using the one with the highest discount!
Unfortunately once your order has been placed we are unable to apply your discount code.
Although we try to accommodate all customer requests, unfortunately once an order has been packed for shipping, we cannot make any changes. If you have only just placed your order, we may not have dispatched your order yet so please send our Customer Care Team an urgent email using our contact us page.
Although we try to accommodate all customer requests, unfortunately once an order has been packed for shipping, we cannot make any changes. If you have only just placed your order, we may not have dispatched your order yet so please send our Customer Care Team an urgent email using our contact us page. If your order has already been dispatched from our warehouse, you will need to wait until you receive it before requesting a return with our returns department.
Unfortunately orders placed during sale/promo periods or for "last chance” items cannot be cancelled once placed.
Unfortunately, we are unable to make any changes to your delivery address once your order has been picked, packed, or dispatched. If you have entered an incorrect delivery address at the time of processing your order, please contact us immediately using our contact us page.
Please note, if you contact us outside of business hours, we will try and get back to you as quickly as we can, however, we cannot guarantee our team will be able to action your enquiry before your order is processed. LEXI is not responsible for any errors made while entering your address when placing an order.
All credit notes will be issued as a Gift Card and sent to you via email. The email will contain a code that you can simply copy and paste at the checkout page. The code will remain valid for 3 years, or until the full amount is exhausted.
Once your return has been delivered to our warehouse, please allow up to 72 hours for your credit note to be processed (plus an additional 2 business days during busy sale periods).
If you have any issues using your Gift Card, or if your Gift Card has expired, please contact our Customer Care Team to discuss a possible solution using our contact us page.
AUSTRALIA: Free standard shipping is available for all purchases. Express shipping is $14.95
INTERNATIONAL: Standard international shipping is $20.00 and Express International is $29.95.
If your order is placed before 12:00pm (midday) ACST Monday to Friday, your parcel will be dispatched that same day. Orders placed after this time or on Saturday, Sunday or Public Holidays will be dispatched the following business day.
Australian orders shipped using the standard Australia Post shipping service should arrive in 2 - 10 business days, and Australia Post Express orders should arrive within 1 - 3 business days.
International express deliveries are dispatched with DHL Express and are estimated to arrive within 3 - 10 business days, however this will vary depending on the shipping location. Standard International shipping is sent with Australia Post and is estimated to arrive within 4 – 15 business days.
Any delivery date or time specified by LEXI is a best estimate only. LEXI is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Our orders are currently all being shipped from Australia. The shipping cost added to your order at the time of checkout does not include possible taxes and duties which may be applied by customs in the country where the order originates. The responsibility for any customs duties, import taxes or other fees, which may be imposed, will rest with the customer. Please contact your local Customs Office for further information or estimations of these costs. Please note that LEXI has no control of customs and duties.
Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all within 1 business day.
If you are unable to locate your tracking number, please remember to first check your junk and spam folders. If you do not receive any tracking information, please contact us directly using our contact us page.
All local orders (Australia wide) are sent with standard Australia Post or Express Post and can be tracked here here.
All international orders are dispatched with DHL Express Post and can be tracked here here.
Please note: LEXI is unable to advise on any possible taxes or duties that might be applicable to your order once your parcel reaches the destination country. Please contact your local Customs Office for further information.
Returns & Exchanges
Yes, we offer refunds and exchanges on full priced items. However if you have purchased an item at a reduced price, they can only be returned for an exchange or credit note. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.
Unfortunately we do not offer refunds on sale items, they can only be returned for an exchange or credit note. Regarding items purchased from the ‘Last Chance’ section of our website, these items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
If the dress is unworn and tags still attached, you are eligible for a return. Please start the returns process by clicking here here and following the instructions provided.
Return requests must be lodged in our return portal on our website within 14 days of the order date. After this time, all sales are final. If there are unforeseen circumstances that prevent you from lodging your return request within this time frame, please contact the team using our contact us page.
Please note that all returned garments must be in their original condition, unworn, with all the tags attached and in the same packaging that it arrived in. If your return does not meet this criteria, your return will not be accepted and will be sent back to you at your expense.
LEXI does not cover the cost of returns and the responsibility for the return lies with the customer. Australian customers are able to purchase a return label through our returns system using a traceable service. For international customers, please arrange a return with a carrier of your choice. We strongly recommend using a service with tracking as LEXI will not be responsible for items lost in transit. Additionally, once your return has been delivered to us, it can take up to 72 hours to review the item and process the credit note, refund, or authorised exchange.
Refunds and exchanges are processed within 72 hours of your parcel arriving back at our warehouse.
If you are eligible for a refund it will be refunded back to the original method of payment that was used to make your purchase. If your purchase was made using a credit note or Gift Card, the purchase amount will be applied to a new Gift Card and cannot be reversed.
Please allow up to 10 business days for funds to appear in your account once your refund has been processed by our team.
We’re sorry! While we check all outgoing orders, we do occasionally make mistakes. Please let the Customer Care team know using our contact us page as soon as possible.
While we try our best to ensure all our products are in perfect condition, occasionally a fault will slip through the cracks. When you receive your order, please inspect all items carefully before trying them on - if you notice a fault, please lodge your return request here here. where you will be able to indicate the fault and provide images through our system. We will endeavour to rectify faults either by replacing the faulty item, repairing the item, or providing a refund.
Credit notes are valid 3 years from date of issue.
All return requests are manually reviewed and approved by our Customer Care Team. Our team endeavours to respond to all pending requests the following business day. Please check your spam folder as our reply may have accidently been directed there. If you have any questions about a pending return request please contact us using the contact us page.
All full priced goods purchased via Zip or Klarna are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform. If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.
All sale or outlet items are final sale unless deemed faulty by our Customer Care Team, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Faulty refunds will be processed to your original chosen payment platform and any scheduled payments will automatically be adjusted/cancelled accordingly.
Each stockist has their own returns policy, please contact the retailer directly for this information prior to making a purchase. LEXI cannot accept returns for items purchased via another store or website.
Covid 19 Impact
Orders will be dispatched on time, however there may be an additional few days added onto the delivery timeframe due to factors outside of our control.
Please contact our Customer Care Department using the contact us page and we will be able to assist you further.
We are still dispatching orders to countries that are in lockdown until further notice from DHL and Australia Post. If there are any issues dispatching to your country we will notify you.